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Festival Operations Centre (FOC) - Dispatch

Reports to: Security Coordinator, Producer and works with volunteer team

 

Job Purpose: To ensure a safe, secure environment for all Festival people.

  

Qualifications:

  • The ability to work with little supervision 
  • Good verbal and written communication skills
  • Sensitivity to customer needs

 

Work setting:

  • Outdoors rain or shine
  • Standing and walking
  • Under tent
  • Office type setting

 

Timeframe:

  • Friday to Sunday

 

Duties and Responsibilities: 

  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Monitors radio use and any emergency communication
  • Coordinates emergency requirements with Firemaster, Police, Ambulance and Fire as necessary
  • Patrols an area, specific location or roaming as assigned
  • Monitoring and reviewing information from materials, events, or the environment, to detect or assess possible problems
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
  • Assists any person who requires help directly 
  • Referring people in need of assistance to the proper coordinator or area of responsibility, ex. first aid, lost & found, etc. 
  • Observes and records any security related issues, an incident report may be required
  • Ensures (along with parking) that the emergency access lane is kept clear
  • As required assists patrons leaving the site 
  • Checking all Festival site locations tents, port-a-potties, etc making sure they are clear at night end
  • All radios signed out must be returned by the same person: monitor sign in - sign out, store radios overnight, ensures all radios are returned
  • Ensures a safe, clean and friendly environment
  • Provides a good impression and enthusiastically answers any questions about the festival
  • Understand and complies with the Central Music Fest volunteer regulations and code of ethics 

 

Benefits:

  • Ambassadors for the festival – first impression of festival for most performers and guests
  • Opportunity to forge a positive professional relationship with performers and guests
  • Comfortable work environment
  • Volunteers receive t-shirts, food voucher(s), snacks, free camping
  • Meet other volunteers
  • Enjoy some really great music